Frequently asked questions

Straight answers about how we work.

What areas do you serve?

Jacksonville to Ocean Isle Beach and about 50 miles inland, including Wilmington, Hampstead, Leland, Southport and the beaches.

What are your hours?

Monday to Saturday, 6am to 6pm.

How do you price a job?

We measure and look at your subfloor, then send a written proposal. Price depends on square footage, the material, removing your old floor, subfloor condition, stairs and trim.

Is there a minimum job size?

Most installs start around $1,000 to $2,000. Stand-alone repair visits start at $350.

What deposit do you require?

Your material cost plus a $100 material procurement and delivery fee. For labor-only jobs where you supply the material, the deposit is 30%. The balance is due within 3 business days after we let you know the job is complete.

Can I buy my own flooring?

Yes. We can supply it or install material you've bought.

Why does my proposal include extra material?

Every floor needs extra for cuts and waste. We include extra material and bill you at cost only for what we use.

Do you move furniture?

Yes, as an add-on priced per room. Otherwise, please clear the rooms before we arrive.

Do you remove and haul away my old floors?

Yes, when it's listed in your proposal.

Are you insured?

Yes, we're fully insured. We can send a certificate of insurance on request.

What's your warranty?

1 year on our workmanship. Your materials carry the manufacturer's warranty.

What if you find a problem under my old floor?

We stop and show you. Any extra work goes on a written change order you approve first.

How long will my project take?

It depends on size and prep. Your proposal lists an estimated completion time.

Do I need to be home?

Not the whole time, but we need access to the home, with power and water on.

Do you install wall tile or showers?

No, we install floor tile only.

Do you repair tile or LVP?

No. We repair carpet and hardwood. For tile or LVP we'll quote a replacement.

Can you install over concrete?

Yes, with the right product and a moisture barrier where needed.